IT Support Specialist
Remote · United States
Job Summary
IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment. Responsibilities include responding to and resolving support tickets via phone, email, or ticketing system; troubleshooting hardware and software; assisting with user account management (e.g., JumpCloud, Active Directory); monitoring VPN and network performance; escalating complex issues to senior IT staff or vendors; documenting resolutions and updating the knowledge base; supporting remote and on-site users; verifying and updating system configurations; coordinating with third-party vendors for repairs; and ensuring compliance with IT policies and security standards.
Required Qualifications
- Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of IT helpdesk or technical support experience
- Proficiency in Windows OS, Microsoft Office (2024 or 365), and common enterprise applications
- Familiarity with Linux systems is a benefit
- Knowledge of network troubleshooting, VPNs, and ticketing systems (e.g., ServiceNow)
- Experience with cybersecurity tools (e.g., CrowdStrike) and cloud platforms (e.g., SharePoint, M365) is a plus
- Strong problem-solving and communication skills
- Ability to work in a 24x7 rotating roster, including nights, weekends, and holidays
- Working Conditions: Fast-paced, 24x7 helpdesk environment
- May require occasional on-site support or travel to company locations
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.