IT Support Specialist
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Provision, configure, and maintain end-user devices while managing identity, access, and license workflows. Resolve daily hardware and software troubleshooting issues, ensuring full regulatory compliance through asset register maintenance. Handle onboarding and offboarding transitions, and provide technical setup support for company trade shows and events. Create user-facing knowledge base articles to promote self-service and identify opportunities for automation.
Required Qualifications
- 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar technical role
- Deep understanding of Windows 11 Professional and macOS (Tahoe and above)
- Strong knowledge of laptop and desktop hardware, configuration, and troubleshooting
- Solid grasp of core office networking concepts, including DHCP, DNS, Routing, WLAN, and VPNs
- Foundational knowledge of IT systems to aid in root-cause analysis
- Friendly, approachable, and always eager to help users resolve their issues
- Learns openly from mistakes and fosters a collaborative environment
- Calm under pressure; capable of driving incidents to resolution and suggesting systemic improvements to prevent repeat issues
- Constantly looking for ways to streamline and automate manual tasks
- Innovative, detail-oriented, creative, and thrives in a fast-paced technology environment
- Based on-site in Orlando, FL
- Occasional travel may be required (e.g., for trade shows or site support)
Desired Qualifications
- BA/BSc in Information Technology, Computer Science, or a related field is preferred (or equivalent practical experience)
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