IT Support Specialist
On-siteAlbany, New York, United States or Middletown, New York, United States
Job Summary
Respond to help desk tickets and assist users with hardware and software issues, diagnosing and resolving technical problems related to computers, printers, network connectivity, and other IT equipment. Set up and configure computers, peripherals, and software applications for new and existing users while performing regular maintenance and updates. Maintain accurate records of support requests, resolutions, and inventory of IT assets, and update knowledge base articles for common issues. Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points. Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency. Work closely with other IT team members on projects, upgrades, and system improvements.
Required Qualifications
- Associate's degree in information technology, Computer Science, or a related field.
- 1-3 years of experience in IT support or a related role.
- Strong understanding of computer systems, mobile devices, and other technology products.
- Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work both independently and collaboratively in a team environment.
- Industry certifications such as CompTIA A+, ITIL, etc.
Desired Qualifications
- Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
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