IT Support Specialist - New York
$65,000–$70,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Respond to helpdesk inquiries and resolve software/hardware issues while monitoring system performance and reporting errors. Set up and maintain employee equipment, perform minor repairs, and maintain inventory records. Diagnose technology issues through manuals and user interaction, then refer major issues to vendors or managers. Train users on hardware/software usage and recommend system improvements to supervisors. Support IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2), including participation in after-hours and weekend helpdesk support. Champion sustainable work practices and foster a green workplace culture.
Required Qualifications
- Technical or Associate's degree or equivalent education/experience
- Minimum of 2 years' experience in IT support
- Experience with electronic helpdesk systems
- Microsoft and/or Cisco certifications preferred
- Exposure to scripting languages and telecommunications systems
- Familiarity with remote access technologies
- Proficiency in Microsoft Office
- Strong organizational skills and attention to detail
- Effective verbal and written communication on technical matters
- 100% in-office role (Monday–Friday)
- Participating in after-hours and weekend helpdesk support
Desired Qualifications
- Advanced knowledge in PC components
- Intermediate understanding of Microsoft networking protocols
- Microsoft and/or Cisco certifications preferred
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