IT Support Specialist
$75,000–$90,000 year
On-site · Waltham, Massachusetts, United States
Job Summary
Provide first-level IT support for desktops, laptops, mobile devices, printers, and peripherals. Respond to employee IT requests, troubleshoot hardware/software/connectivity/account access issues, and escalate complex problems to senior IT staff. Document support activities and procedures in the ticketing system. Configure, deploy, maintain, and inventory company-issued hardware; assist with software installations, updates, patches, and license management. Support conference room technology, identity/access management (including password resets and MFA), and security policies. Help with onboarding/offboarding, account provisioning, and maintaining user permissions. Assist with monitoring and maintaining network, endpoint, and cloud-based systems, and participate in technology projects and office IT initiatives. Emphasize HIPAA compliance and secure handling of patient-related information while continually seeking improvements to user experience and operational efficiency.
Required Qualifications
- 2–3 years of experience in IT support, help desk, desktop support, or related technical role (internships and co-op considered)
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications
- Basic understanding of networking concepts, hardware troubleshooting, and endpoint management
- Strong customer service orientation with excellent communication and interpersonal skills
- HIPAA compliance awareness or training
- Ability to prioritize tasks and work effectively in a team environment
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