IT Support Specialist – Manufacturing Operations
$54,080–$58,240 year
On-siteSan Marcos, Texas, United States
Job Summary
Provide day-to-day technical support to plant staff across multiple sites, troubleshooting hardware and software issues for CNCs, printers, and barcode scanners. Monitor network connectivity and VoIP systems to minimize downtime, manage mobile device management lifecycles, and resolve tickets while documenting solutions in a shared knowledge base. Train employees on troubleshooting and POS procedures, then lead IT projects including hardware refreshes, software rollouts, and process automation. Set up and configure infrastructure for new plant openings, coordinate vendor procurement, and support retail and corporate teams during high-volume periods. Visit each plant location within the first 90 days to audit infrastructure, establish baseline SLAs, and drive project completion.
Required Qualifications
- 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar)
- Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi)
- Hands-on experience with ticketing systems and remote support tools
- Strong interpersonal and communication skills — comfortable working directly with non-technical teammates
- Ability to prioritize, multitask, and travel between plant locations as needed
- Associate or Bachelor's degree in IT, Computer Science, or a related field — or equivalent hands-on experience
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Highly Preferred Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery)
- Familiarity with Shopify POS or similar retail systems
- Experience with MDM platforms such as Kandji, Jamf, or Intune
- Working knowledge of Cisco Meraki networking solutions
- Experience administering Google Workspace via Google Admin
- Familiarity with FreshService, TeamViewer, or comparable support tools
- CompTIA A+ and/or CCNA certifications
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