IT Support Specialist – Mac & M365 Environment
$72,000–$72,000 year
On-siteHuntington Beach, California, United States
Job Summary
Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime. Configure, deploy, and maintain MacBooks using Kandji or other mobile device management tools, handling installation and uninstallation services. Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online, while managing user accounts and licenses in Azure AD. Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary. Handle onboarding and offboarding of employees, including provisioning and deprovisioning of hardware and software. Document support processes, maintain asset inventory, and ensure compliance with company IT policies. Collaborate with the broader IT team on projects impacting end-user computing. Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.
Required Qualifications
- 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience
- Strong hands-on experience with macOS and MacBook devices
- Experience deploying, configuring, and managing MacBook devices
- Working knowledge of Microsoft 365 applications and administration
- Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management
- Experience with employee onboarding/offboarding and hardware lifecycle management
- Strong troubleshooting and problem-solving skills
- Experience with IT asset management and inventory tracking
- Strong communication and customer service skills
Desired Qualifications
- Experience supporting Kandji specifically
- Experience with Jamf Pro or Microsoft Intune
- Experience with Exchange Online, SharePoint, OneDrive, and Teams administration
- Familiarity with endpoint security and compliance management
- Experience in a corporate or enterprise IT environment
- Basic understanding of Windows environments and cross-platform end-user support
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