IT Support Specialist (Level 1) | Automotive Solutions | Turkish Market
Remote
RemoteFull TimeSmall
Full TimeSmall
Job Summary
Manage incidents and requests using ticketing tools to provide first-line technical support to professional users. Analyze hardware, software, and application issues via phone, email, and remote access while applying troubleshooting and root cause analysis procedures. Register, document, and track tickets until resolution or escalation, adhering to established support processes. Collaborate with international teams and contribute to knowledge base improvements. This role offers a permanent Bosch contract with 100% remote or hybrid options, situated in a multicultural environment focused on automotive sector solutions.
Required Qualifications
- Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field
- Previous experience in IT technical support, Help Desk, or Service Desk
- Experience managing incidents using ticketing tools
- Knowledge of hardware and software
- Ability to perform troubleshooting and incident analysis
- Experience using remote access tools
- Problem-solving orientation
- Minimum B2 level of English
- C2, bilingual, or equivalent proficiency in Turkish
Desired Qualifications
- Previous technical support experience using ticketing systems
- Experience using remote access tools
- Knowledge of SAP
- Interest in technology applied to the automotive sector
- Knowledge of or affinity with automotive electronics
- Familiarity with diagnostic tools or digital solutions used in automotive workshops
- Other European languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.