IT Support Specialist
$52,000–$62,400 year
On-siteLivermore, California, United States
Livermore, California, United StatesOn-siteFull Time$52,000–$62,400 yearEntry LevelBachelors DegreeMedium
Full TimeEntry LevelBachelors DegreeMedium
Job Summary
Respond to technical support requests and diagnose hardware, software, and printer issues. Configure, deploy, and maintain Windows 10/11 workstations while managing the ticketing queue. Assist with Windows server checks, remote VPN troubleshooting, and monitor local server backups. Support network infrastructure updates and software rollouts, including shadowing the Network Administrator on major projects. Draft user guides and maintain accurate asset inventory for equipment check-outs. Provide engineering support for AutoCAD Civil3D tasks related to plan and drawing production.
Required Qualifications
- Bachelor's degree in Computer Science or a related field or equivalent experience
- 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11
- General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers)
- Familiarity with or high willingness to learn Windows Server environments
- Valid driver's license and reliable transportation for occasional travel to regional office locations
Desired Qualifications
- Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
- Basic experience with PowerShell programming or scripting is a plus
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