IT SUPPORT SPECIALIST
HybridIndia, Tennessee, United States
Job Summary
Issue user accounts and provision hardware to new hires while managing small IT infrastructure projects and deploying services globally. Track all support instances via ticketing software, update statuses, and report weekly data to the IT Manager. Provide in-person and remote assistance for internal and external users, overseeing data maintenance, backups, and security for client and internal databases. Maintain the highest standards of customer service throughout all interactions. This role requires foundational knowledge of Azure Cloud Service, MS Intune, and Microsoft Office 365, with experience troubleshooting complex IT problems.
Required Qualifications
- Foundational knowledge of common information technology systems including Azure Cloud Service, Azure AD, and MS Intune
- Experience managing multiple projects simultaneously while maintaining high customer service standards
- The ability to communicate complex concepts to a general audience
- Previous user training experience
- Experience troubleshooting common and often complex IT problems
- Proficiency with Microsoft/Office 365, Windows OS (11)
- Support desk experience
Desired Qualifications
- Experience with Powershell scripting
- Experience with technical writing for documentation or instruction
- Hardware and software certification such as A+ or related experience
- Program certifications such as Cisco and Microsoft Windows or related experience
- Knowledge and experience with virtualized servers a plus
- Experience with the Microsoft/Office 365 administration portal
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