IT Support Specialist I
On-site · Lewisville, Texas, United States
Job Summary
The IT Support Specialist I will provide day-to-day desktop/laptop, cellular, telephone and local network support for assigned offices and multiple jobsites. Responsibilities include end-user support and problem resolution for desktops, laptops, printers, and software, using a trouble-ticketing system to document work and facilitate communication with clients. The role requires collaboration with users at all levels, from non-technical to high-level staff, and involvement in implementation, configuration, coordination, maintenance, troubleshooting, security, usage monitoring, and the development of operational procedures. You will also provide project management for new jobsite IT setups, including assessing support requirements, ordering circuits and equipment, delivery, and ongoing support. Candidates should be organized, communicative, customer-oriented, and comfortable working in a fast-paced environment. A minimum of an Associate degree and at least 3 years of IT experience are expected, with experience in networking, Active Directory, SAN, virtualization, and Disaster Recovery. Travel up to 20% is required. This role is based in Lewisville, Texas with office-based duties and is with MPS, an Equal Opportunity Employer dedicated to diversity and inclusion.
Required Qualifications
- Associate degree in Information Technology or related discipline
- Minimum 3 years’ practical IT experience
- Working knowledge of networking, Active Directory, SAN, virtual machines, and Disaster Recovery
- Conversant with Microsoft operating systems and productivity tools
- Experience with Cisco network equipment is a plus
- Strong written and verbal communication skills
- Ability to work independently and in fast-paced environment
- Customer relations skills and ability to interface with end users at all levels
- Proactive, self-starter with ability to prioritize issues and manage user expectations
- Experience in multi-org environments and project management for jobsite IT setups
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