IT Support Specialist I
$45,000–$50,000 year
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull Time$45,000–$50,000 yearMid LevelBachelors DegreeMedium
Full TimeMid LevelBachelors DegreeMedium
Job Summary
Create and respond to IT Service Desk support tickets, providing walk-in and telephone technical support for campus technology systems. Install, maintain, and troubleshoot computers, phones, printers, networking, and AV room equipment while assisting students, faculty, and staff with basic connection and operation. Document all work thoroughly and collaborate with student technicians as needed. Maintain knowledge through online resources and vendor training. This fully onsite role supports North Park University's mission of Christian higher education for over 3,200 students.
Required Qualifications
- Bachelor's Degree preferred
- Proficient with current Microsoft Windows operating systems and Microsoft Office applications
- Experience with current Mac OS operating systems
- Experience with a variety of desktop software applications
- Developed troubleshooting skills and ability to analyze new issues
- Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
- Ability and interest in learning new things on the job without formal training
- Personal commitment to North Park's mission of Christian higher education
Desired Qualifications
- Experience with network configuration and troubleshooting
- Experience with Microsoft Teams and OneDrive
- Experience with AV equipment
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