IT Support Specialist
$55,000–$65,000 year
On-siteHouston, Texas, United States
Job Summary
Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals while monitoring daily EDI transaction flows between internal systems and carrier/broker trading partners. Troubleshoot hardware, OS, network connectivity, and application issues; manage user accounts, permissions, and access requests in Active Directory or Azure AD. Maintain IT asset inventory, support onboarding/offboarding, and coordinate resolution of failed or rejected EDI transactions with external partners. This hybrid role combines traditional helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations. The position is 100% on-site.
Required Qualifications
- 2+ years in desktop/IT support
- Supporting multiple sites/locations
- Familiarity with Windows OS
- Active Directory
- Ticketing systems
- ServiceNow
- Freshservice
- Strong troubleshooting skills
- Communication skills
- Cross-functional coordination skills
- Basic understanding of EDI standards (X12)
- Transportation transaction sets
- Exposure to EDI
- Transportation systems
- Customer service orientation
- Communication skills
- Ability to prioritize
- Triage tickets
- Documentation habits
- Writing clear tickets
- KB articles
- Comfortable working independently
- Across sites
Desired Qualifications
- Supporting multiple sites/locations a plus
- Basic understanding of EDI standards (X12)
- Transportation transaction sets
- Exposure to EDI
- Transportation systems
- Experience with TMS/WMS platforms
- Manhattan
- Blue Yonder
- SAP EWM
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