IT Support Specialist
On-siteChesterfield, Missouri, United States
Job Summary
Provide timely help desk support via phone, email, and messaging, troubleshooting hardware, software, and connectivity issues to resolve tickets. Manage end-user workstations and mobile devices through Microsoft Intune and Microsoft 365, enforcing security policies and handling onboarding and offboarding procedures. Serve as the in-person owner of office technology and physical security, processing shipments, maintaining printers, and administering badge access and camera monitoring. Maintain accurate records of assets, tickets, and configurations for audit compliance while ensuring workstations meet security standards and patch schedules. Work on-site daily to support end-user needs and facilitate meetings.
Required Qualifications
- Minimum of 3 years of relevant experience in IT support or a similar role
- Strong hands-on experience with the Windows operating system and platform
- Working knowledge of Entra ID (formerly Azure AD), Microsoft 365, and Group Policy
- Working knowledge of endpoint patch management and vulnerability remediation on Windows workstations
- Experience supporting mobile devices and mobile device management platforms
- Experience with PowerShell for automating routine tasks
- Basic firewall familiarity sufficient to configure and troubleshoot end-user VPN connections
- Strong technical writing skills, able to produce procedures non-technical readers can follow
- Excellent communication skills, with patience training and coaching non-technical users
- Strong troubleshooting and problem-solving skills
- Detail-oriented and able to manage multiple priorities
- Experience using approved AI tools to work efficiently on routine tasks, research, documentation, and troubleshooting, in accordance with company data handling standards
- Discretion and professionalism when handling sensitive and confidential information
- Ability to work on site daily
- Ability to lift and move IT equipment and shipments as needed
- Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload
Desired Qualifications
- HIPAA-regulated environment
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