IT Support Specialist

Job Summary

Required Qualifications

• Bachelor’s (BA or BS) in business, computer science, or related field; or 3+ years commensurate experience supporting current technologies and systems.
• Microsoft/CompTIA Certifications.
• In-depth knowledge and understanding of Helpdesk and support metrics.
• Advanced proficiency with Microsoft Office 365 and network troubleshooting, including cabling and hardware diagnostics.
• Strong network troubleshooting skills to include network cabling, termination, and troubleshooting.
• Comprehensive IT and A/V expertise, including experience with setting up and troubleshooting video conferencing systems, projectors, and other audio/visual equipment.
• The ability to navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
• Strong knowledge of IT operations and support processes, including system installations, hardware configurations, and network troubleshooting.
• Familiarity with helpdesk and support metrics, ensuring efficient response times and high customer satisfaction.
• Ability to manage operational tasks such as maintaining data center equipment, coordinating with ISPs, and ensuring smooth network and service installations.
• Exceptional organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organizational, administration, presentation, and communication skills (both verbal and written) with excellent interpersonal skills.
• Strong troubleshooting skills.