IT SUPPORT SPECIALIST
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Provide helpdesk support to agency staff and corporate users by installing, testing, and resolving problems with computer hardware, software, and networks. Troubleshoot remote and on-site critical technical issues, manage Point of Sale systems for heavy retail support, and monitor network service availability. Administer internal intranet sites using Microsoft Sharepoint and Office 365, maintain system inventory, and develop documentation for standards and procedures. Travel to remote sites approximately 40% of the time and work an after-hours on-call rotation.
Required Qualifications
- Bachelor s degree in computer related field or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
- Minimum 2 years experience working with hardware configurations such as, but not limited to, Network Servers, Remote desktop help, installation, and configuration of software/hardware
- Minimum 2 years experience working with/installing/configuring general office machines, laptops, printers, copiers, pc, and etc
- 2 or more years experience in help desk support
- Possess a valid Georgia Driver's License and be insurable by company carrier
- Able to pass Georgia Department of Motor Vehicle driving record check
- Able to work a flexible schedule including nights and weekends, as required
- Willing and able to travel to remote sites approximately 40% of the time
- Serve in an after-hours on-call rotation to provide support for critical business systems
Desired Qualifications
- A+ Certification or MCP (Microsoft Certified Professional) preferred
- Has basic knowledge about local area networks (LAN), network domains, DNS, DHCP, and TCI/IP
- Excellent communication ability and able to effectively communicate with individuals of various educational and socio-economic backgrounds
- Read technical journals or manuals and attends vendor seminars to learn about new computer hardware and software
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