IT Support Specialist
$41,082–$65,732 year
On-siteHonolulu, Hawaii, United States
Job Summary
Respond to and manage Tier 1 help desk issues for software applications, servers, desktops, and mobile devices throughout the enterprise. Plan, implement, test, and maintain hardware and software on new and existing devices while monitoring systems to recommend upgrades or patches. Provision user accounts, manage asset inventory, and document technical procedures for cross-training. Research, analyze, and recommend solutions to operational or security issues, representing the company with vendors and at internal meetings. Assist with project initiation, design, and execution while maintaining disaster recovery plans.
Required Qualifications
- Associate degree from an accredited college with preference toward Computer Science or Information Systems majors or equivalent certification
- A+ certification
- Net+ certification
- Security+ certification
- Equivalent experience to A+, Net+, or Security+ certifications
- 1-2 years technical experience installing, configuring, patching, upgrading and troubleshooting hardware, peripherals, operating systems and software applications
- Experience system administering Windows 10/11
- Experience system administering Office 365 Applications
- Experience system administering Windows Server
- Experience system administering Active Directory
- Experience system administering O365 Exchange
- Experience system administering O365 Administration
- Experience managing Print Server
- VMware vSphere management experience
- Basic networking troubleshooting knowledge
- Experience configuring IP Subnets
- Experience configuring DNS
- Experience configuring DHCP
- Experience configuring WINS
- Experience with telephone administration
- Experience with telephone troubleshooting
- Ability to document procedures for cross-training
- Ability to communicate effectively verbally and in writing
- Ability to respond to security needs with a sense of urgency
- Ability to travel
Desired Qualifications
- Experience in network administration
- Experience in hardware and software maintenance
- LAN/WAN support experience
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