IT Support Specialist

Deploy, configure, and maintain end-user devices, peripherals, and servers while administering user accounts, access rights, and system configurations. Provide first-line and second-line technical support for hardware, software, network, telephony, and connectivity issues through ticketing systems or direct communication. Monitor system performance, backups, and security status; identify new solutions and maintain knowledge base documentation. Coordinate with global IT teams on infrastructure tasks, assist in asset management and procurement, and engage in IT projects including system upgrades and process improvements. Ensure compliance with internal IT policies and standards. Hybrid work arrangements balance remote and face-to-face time in Singapore's CBD.