IT Support Specialist
HybridPittsburgh, Pennsylvania, United States
Job Summary
Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization. Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed. Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat. Follow-up and close out all open tickets. Perform PC set-up, delivery, and general maintenance. Provide on-call support after business hours. Requires two years of help desk experience, proficiency with Microsoft Office365, and ability to function in a high-paced environment. Hybrid work schedule with generous PTO and holiday schedule.
Required Qualifications
- High school diploma or equivalent
- Minimum two years of help desk experience
- Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
- Ability to transport materials using carts, dollies, or other appropriate equipment
- Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
- Remain stationary for extended periods while performing repetitive tasks such as working at a computer
- Proficient with Microsoft Office365 and applications used in a law firm environment
- Outstanding communication skills
- Excellent interpersonal and customer service skills
- Ability to troubleshoot, think critically, and diagnose technical problems
- Exceptional organizational skills and attention to detail
- Ability to function well in a high-paced environment
Desired Qualifications
- Bachelor's degree preferred
- Prior experience with a ticketing system is preferred
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