IT support specialist
$24,960,000–$24,960,000 year
HybridRiga, Riga, Latvia
Job Summary
Resolve standard IT and business application incidents independently while managing incidents from identification through resolution. Investigate and troubleshoot technical issues, escalating appropriately and maintaining accurate documentation within a 24-hour resolution target. Create and maintain troubleshooting guides, SOPs, and knowledge base articles to improve support processes. Work directly with external vendors and leverage ticketing systems like Jira or ServiceNow to track and close cases. This role supports employee productivity and business continuity at DelfinGroup, a Nasdaq-listed fintech company integrating financial and circular economy services. The position operates under a hybrid model with a focus on continuous learning, ownership of incidents, and collaboration with both technical and non-technical teams.
Required Qualifications
- Experience in IT support or Helpdesk
- Experience working with ticketing systems (e.g. Jira, ServiceNow)
- Understanding of Incident Management and ITIL principles
- Experience performing root cause analysis
- Experience working with external vendors
- Experience creating technical documentation or knowledge base articles
- Experience with CRM systems
Desired Qualifications
- Experience in financial services is considered an advantage
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