IT Support Specialist
On-siteSkibbereen, Munster, Ireland
Job Summary
Provide first-line IT support globally by troubleshooting hardware, software, and network issues for end-users remotely and on-site. Diagnose and resolve complex problems across Windows and macOS environments while managing multiple support requests to meet service level agreements. Participate in IT projects, system upgrades, and migrations, ensuring smooth transitions and minimal disruption. Maintain accurate incident reports, support inventory, and asset management records while documenting procedures to improve the internal knowledge base. Assist with employee onboarding, account provisioning, and security compliance in a fast-paced, collaborative environment.
Required Qualifications
- 2-3 years of experience within IT support or a helpdesk environment
- Strong knowledge of Windows and macOS environments
- Basic understanding of networking concepts (Wi-Fi, LAN, VPN, etc.)
- Excellent communication and customer service skills
- Ability to troubleshoot and resolve common technical issues efficiently
- Willingness to learn and grow in a fast-paced environment
- Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
- MDM knowledge (Intune preferred)
- Provision and deprovision of new user computers and accounts
- Basic knowledge about Incident management, service requests and Change process
- Knowledge about IT security
- Ability to work independently and prioritize tasks in a fast-paced environment, while maintaining attention to detail
- Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically
- Aligned with Cyara Value
Desired Qualifications
- A degree in IT is preferable, or equivalent work experience
- The preferred candidate for this role will be based within commuting distance of our Skibbereen, Ireland office, with the ability to work from the office on a regular basis
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