IT Support Specialist

Provide end-to-end technical support for a workforce, serving as a primary resource for IT incidents and requests while owning tickets through resolution and acting as an escalation point for complex issues. Troubleshoot and resolve hardware, software, network, security, and application issues; perform root cause analysis and implement long-term solutions to improve service reliability. Deploy, configure, and maintain end-user devices, including workstations, laptops, mobile devices, peripherals, and Active Directory/Microsoft Entra ID enrollment across office, plant, yard, and remote environments. Administer Microsoft 365 and Microsoft Entra ID, including user provisioning, licensing, permissions, conditional access policies, email security, and identity management. Monitor, maintain, and support IT infrastructure and security, including endpoints, cloud services, TCP/IP networks, DNS, DHCP, VPN, Wi-Fi, switches, firewalls, and access controls. Manage mobile devices and VoIP platforms, including MDM administration, application deployment, cellular connectivity support, phone system configuration, and user support. Coordinate employee onboarding and offboarding activities, ensuring device readiness, account setup, access provisioning, and end-user training. Maintain IT asset inventories, hardware and software lifecycle management, technical documentation, network diagrams, and knowledge base resources while promoting documentation standards and best practices. Lead or contribute to IT projects, technology upgrades, vendor management, and continuous improvement initiatives while collaborating with stakeholders and mentoring junior IT team members. Other duties as assigned.