IT Support Specialist - APAC
HybridManila, Metro Manila, Philippines
Job Summary
Provide technical support to end-users, troubleshooting issues in both Emerald Associates' hosted solutions as well as customers' environments. Assist in the implementation and maintenance of project management solutions across various environments (on-premise, cloud, hybrid). Monitor IT systems and proactively identify and resolve issues to minimize downtime. Implement leading edge and cost effective solutions. Contribute new ideas to drive continuous improvement in the future of cloud and AI. Collaborate with team members to design and implement high availability (HA) and disaster recovery (DR) solutions. Integrate IT solutions into clients' hybrid environments, ensuring seamless operation and compatibility. Support internal and external clients to ensure uptime.
Required Qualifications
- Excellent teamwork and communication skills
- Strong problem-solving skills and a customer-centric approach to support
- Knowledge deploying, monitoring, and maintaining databases (especially Oracle)
- Experience deploying Java applications and application servers (especially Weblogic)
- Experience administering and scripting Linux and Windows environments
- Expertise with hypervisors such as KVM, XenServer, VMWare, Hyper-V
- Cloud Computing Experience (OCI, OVH, Azure, AWS, Google)
- Knowledge of networking principles and hands-on experience with routing, firewalls, proxies, VLANs, etc.
- Familiarity with automation tools like Terraform, Ansible, Puppet, Chef, or Saltstack
- Excellent written and spoken English
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.