IT Support Specialist
$11,484,000–$13,200,000 year
RemoteCzechia
CzechiaRemoteFull Time$11,484,000–$13,200,000 yearFintech SoftwareMedium
Full TimeMediumFintech Software
Job Summary
Manage regional device inventory, provisioning, and full lifecycle for the EMEA laptop fleet. Own and resolve helpdesk tickets via Atera, while administering Okta identity management and Intune endpoint policies. Troubleshoot secure network access through Zscaler and support Google Workspace for remote users. Coordinate onboarding and offboarding logistics, including equipment shipping and account workflows. Maintain internal knowledge base articles to drive self-service and collaborate with the U.S. team during Central Time overlap.
Required Qualifications
- 3+ years of experience in IT support/helpdesk roles
- Ideally within a SaaS or technology company
- Hands-on experience with an identity provider (Okta or similar)
- Hands-on experience with an MDM/endpoint management tool (Kandji, Jamf, or similar)
- Hands-on experience with a ticketing/PSA platform (Atera or similar)
- Fluent written and spoken English
- Strong communication and documentation skills
- Capable of working autonomously in a remote-first environment
- Willingness to maintain some overlap with U.S. Central Time business hours for team collaboration
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
Desired Qualifications
- Experience supporting HRIS-to-IdP integrations (e.g., Workday to Okta)
- Basic scripting experience (Bash, zsh, or PowerShell) for automation and troubleshooting
- Experience working in a compliance-driven environment (e.g., SOC 2, PCI)
- Czech fluency for local coordination
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