IT Support Specialist (51989)
$52,000–$76,960 year
On-siteHenderson, Nevada, United States
Job Summary
Maintain and troubleshoot enterprise computers, laptops, security, and servers by installing, configuring, and resolving hardware and software issues in person and remotely. Answer calls and tickets regarding applications, networking, and peripherals while coordinating with Network and System Engineers. Build and deploy PC images, scripts, and packages using appropriate tools, and create end-user documentation or train staff on proper hardware and software usage. Estimate workloads, deliver quality solutions within timeframes, and suggest automation to improve efficiency. Manage onboarding and offboarding of IT assets and user accounts, ensuring adherence to company policies and procedures.
Required Qualifications
- Strong verbal and written communication skills including public speaking skills
- Strong problem-solving skills
- Strong decision-making skills
- Customer-service oriented
- Excellent organizational and time-management abilities
- Working knowledge in MS Office, any desktop communications software, Adobe products, Operating System software and web browsers
- High sense of teamwork
- Associate's degree AA/AS/AAS from a two-year college or technical school
- 1-3 years
- Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations in English
- Must be able to write analytical and/or technical reports, business correspondence, procedure manuals, and create instructional reference material
- Able to speak effectively before groups, customers, employees of the organization and/or the general public
- Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Must have the ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to interpret an extensive variety of technical instructions such as mathematical and/or diagram form and deal with several abstract and concrete variables
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Adjust focus
- 0-10 lbs.
- 11-25 lbs.
- 26-50 lbs.
- 0-5% travel required
Desired Qualifications
- CompTIA A+ Certification
- Computer Science
- Computer Engineering
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