IT Support Services I - Help Desk
$50,000–$75,000 year
Remote · Tampa, Florida, United States or United States
Tampa, Florida, United States or United StatesRemoteFull Time$50,000–$75,000 yearMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
Join our IT Support Services team as an associate to provide frontline support, diagnosing and resolving technical issues in a fast-paced environment. Ideal for candidates with a customer-oriented approach and 2+ years of relevant experience.
Required Qualifications
- 2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation
- Excellent verbal and written communication skills
- Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
- Ability to work under pressure and meet deadlines
- High School diploma or GED required
Desired Qualifications
- Experience with ConnectWise
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)
- Experience with cloud platforms like AWS, Azure, or Google Workspace
- Knowledge of ITIL practices and IT service management
Additional Requirements
- Equal opportunity employer - applications are considered for positions without regard to veteran status, race, gender, etc.
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