IT Support PT (Kokomo)
$31,200–$33,280 year
On-siteKokomo, Indiana, United States
Job Summary
Support general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment for staff, faculty, and students. Process IT Helpdesk tickets to ensure timely resolution within Service Level Agreements, utilizing phone or face-to-face communication as needed. Maintain equipment through regular cleaning and maintenance schedules while assisting with moving assigned items. Work nights and weekends as required, climbing ladders and lifting up to 30 pounds repeatedly. Provide technical guidance with an appreciation for diversity and maintain professional relationships with peers and superiors.
Required Qualifications
- High School diploma
- Good customer service skills
- Good organizational skills
- Good written and oral communication skills
- Proficiency with current hardware and software technology
- Ability to use discretion and confidentiality with access to sensitive data
- Local administrative access to all desktop equipment and data in the environment
- Dependability
- Ability to stay calm in stressful situations
- Ability to handle multiple competing priorities
- Physical capability of climbing ladders
- Ability to lift up to 30 pounds repeatedly
- Willingness to work nights and weekends as needed
- Willingness to travel as necessary
Desired Qualifications
- Associate Degree
- Experience in a higher education environment
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