IT Support Professional
$35,000–$60,000 year
HybridMacon, Georgia, United States
Job Summary
Serve as front-line IT support for client environments, handling hardware, software, networking, and server issues through both in-person and remote channels. Provide immediate troubleshooting and configuration for Microsoft systems, acting as the first point of escalation for reported problems. Offer a white-glove support experience by communicating clearly with clients and co-workers, while maintaining thorough documentation and identifying automation opportunities. Participate in a 24x7 on-call rotation for after-hours upgrades and manage vendor relationships as a liaison. This role requires balancing reactive technical support with scheduled on-site requests to maintain high-quality standards and build lasting customer relationships.
Required Qualifications
- High school diploma or equivalent
- 1 year of computer and/or network support experience
- Exceptional written and verbal communication skills
- Ability and desire to learn and adapt quickly
- Exceptional customer service skills
- Attention to detail
- Advanced knowledge of computer systems, including hardware, software, OS, and peripherals
- Working knowledge of networking fundamentals and hardware
- Knowledge of cybersecurity fundamentals
- Demonstrated ability to work in a fast-paced environment
- Time management, organization, and communication
Desired Qualifications
- Advanced level degree or certifications
- Preferred certifications: Comptia A+, Network+, Security+, any Microsoft
- Managed Service Provider experience
- Use of PSA/Ticketing system experience
- Experience as a tier 1-2 IT Support Specialist
- Working knowledge of O365, Azure, Sharepoint
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