IT Support Officer
$27,000–$30,000 year
On-siteGħaxaq, Ħal Għaxaq, Malta
EXPIREDGħaxaq, Ħal Għaxaq, MaltaOn-siteFull Time$27,000–$30,000 yearBachelors Degree
Full TimeBachelors Degree
Job Summary
Provide timely support to end-users across 1st, 2nd, and 3rd line issues by diagnosing and resolving software, hardware, infrastructure, and network problems. Manage user accounts, permissions, and access rights on Windows Servers and Azure while performing routine maintenance, updates, and security patches. Escalate complex cases to specialists and participate in on-call duties for urgent incidents. Install and maintain office solutions including access control, CCTV, and controller-based WiFi. This role requires a driver's license and local presence in Malta, with on-call rotation for critical incidents.
Required Qualifications
- Proven experience in Windows environments
- Deep knowledge of networking basics like TCP/IP, VLANs, DNS, DHCP, routing, switching, and Wi-Fi
- Excellent troubleshooting skills with clear communication for non-technical users
- Knowledge of Infrastructures and Networks
- Driver's License
- Excellent command of English
- Locally based in Malta
- Minimum of 2 years' experience in an IT support role
Desired Qualifications
- A Bachelor's Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject
- CCNA or similar certification
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