IT Support_O365
On-siteBangkok, Bangkok, Thailand
Job Summary
Serve as the first point of contact for computers, devices, printers, and systems, managing workstations to ensure they are fully equipped and connected. Perform troubleshooting using diagnostic techniques and relevant questions to determine the best solution based on customer details. Direct unresolved issues to the next level of support personnel while providing accurate information on IT products and services. Identify and suggest possible improvements on procedures to maintain smooth operations. Requires a BSc/BA in IT, proven experience with Microsoft 365, OneDrive, SharePoint, and at least one year as a help desk technician.
Required Qualifications
- BSc/BA in IT, Computer Science or relevant field
- Proven experiences with Microsoft 365, One drive & share point
- Proven experience as a help desk technician or other IT customer support role for at least 1year
- Tech savvy with working knowledge of computer setup, system and network etc.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented
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