IT Support, Netcompany Operations
On-siteCopenhagen, Capital Region, Denmark
Job Summary
Handle support requests through the ticketing system, including ordering hardware and assigning software licenses. Manage practical tasks such as receiving, preparing, and distributing hardware. Contribute to service documentation and knowledge management by reviewing and maintaining work instructions and process documentation. Optimize operational workflows, split, or consolidate current procedures to improve existing processes. Requires relevant IT education, experience in IT Support or Service Desk, proficiency in Windows 11 and Microsoft technologies including Azure AD, SharePoint, and M365. Full professional proficiency in Danish and English is a must.
Required Qualifications
- Relevant IT-related education
- Experience working in IT Support or Service Desk
- Full professional proficiency in Danish and English (written and spoken)
- Familiarity with Windows 11
- Knowledge of Microsoft technologies such as Azure AD, SharePoint, and M365
- Knowledge of general ITSM
Desired Qualifications
- Structured, analytical mindset
- Curiosity to learn new technologies and processes
- Collaborative team player
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