IT Support
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Deliver day-to-day IT support, equipment maintenance, basic network support, and asset register management for office and retail stores. Assist in implementing corporate IT standards, policies, and security controls while supporting project execution and corrective actions. Perform standardized PC deployment, software installation, routine maintenance, and endpoint troubleshooting. Conduct regular inspections for AV systems, access control, CCTV, IP phones, and multi-function printers. Support administration of DNS and DHCP services, troubleshoot network issues on user endpoints, and maintain full lifecycle IT asset management records. Assist with daily monitoring, user permission administration, and routine checks on AD, email, NAS, and virtualization systems. Maintain operational logs, technical documents, and SOPs to implement standardized local IT procedures.
Required Qualifications
- Meticulous, proactive and execution-oriented
- Able to prioritise daily support tickets
- Able to escalate unresolved issues in a timely manner
- Practical knowledge of PC hardware, Windows OS and macOS
- Experience with OS reinstallation and endpoint troubleshooting
- Basic understanding of TCP/IP, DHCP, DNS
- Capable of resolving typical office network faults
- Hands-on IT skills to complete equipment installation and maintenance
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation
- Basic English listening, speaking, reading and writing skills
- Able to collaborate in a multicultural environment
Desired Qualifications
- Relevant working experience with Windows Server, Active Directory, email, NAS and virtualisation
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