IT Support Lead
HybridPlano, Texas, United States
Job Summary
Provide onsite and remote technical support for Restaurant Support Office Crew, business unit teams, and senior leadership. Deliver responsive, high-touch technology support for executive leaders, configuring, deploying, and maintaining laptops, desktops, mobile devices, and related technology assets. Troubleshoot hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms. Serve as the subject matter expert for Apple devices and macOS, managing service tickets and coordinating technology setup for offices and workspaces. Partner with Infrastructure, Security, and other IT teams to resolve escalated issues and maintain accurate asset inventory records.
Required Qualifications
- 6+ years of support end-user technology in a corporate environment
- Advanced experience supporting Apple devices and macOS
- Strong working knowledge of Windows operating systems and end-user technologies
- Experience providing technology support to executive leaders
- Strong troubleshooting skills across hardware, software, networking, and business applications
- Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes
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