IT Support Lead-Onsite
On-siteBasra, State of Rājasthān, Republic of India
Basra, State of Rājasthān, Republic of IndiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Coordinate day-to-day IT support activities for site users by providing hands-on assistance for desktops, laptops, and standard applications. Log, track, and resolve incidents and service requests in line with SLAs while escalating complex issues to the IT Support Manager. Support basic server and network troubleshooting, ensure compliance with security policies, and maintain accurate asset documentation. Act as the primary escalation point and coordinate with vendors and third-party teams for issue resolution. Manage IT onboarding and user awareness activities within an Oil & Gas operational environment.
Required Qualifications
- 3–5 years of experience in IT operations or service support
- Experience within Oil & Gas or industrial environments
- Experience coordinating daily IT support activities
- Experience supervising technicians
- Experience resolving incidents
- Experience acting as the primary escalation point to the IT Support Manager
- Experience with Windows desktop and basic server administration
- Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Experience with basic networking concepts (LAN, Wi-Fi, VPN)
- Experience with Endpoint security and antivirus tools
- Experience with ITSM / Service Desk tools
- Experience with Incident, Request & Problem Coordination
- Experience with IT Service Desk & End-User Support
- Experience with Basic Network & Systems Support
- Experience with IT Security Awareness & Compliance
- Experience with Vendor & Contractor Coordination
- Experience with Asset & Access Management
- Experience with ITIL-based Service Operations
- Experience with IT onboarding, inductions, and user awareness activities
- Experience with IT asset, access, and support documentation
- Experience with basic server, network, and application troubleshooting activities
- Experience ensuring compliance with IT security, access control, and acceptable use policies
- Experience coordinating with vendors and third-party support teams for issue resolution
- Experience maintaining accurate IT asset, access, and support documentation
- Experience with Incident and request resolution within agreed SLA targets
- Experience with User satisfaction with IT support services
- Experience with Accuracy and completeness of IT asset and access records
- Experience with Compliance with IT security and site policies
Desired Qualifications
- ITIL Foundation certification (preferred)
- Microsoft or equivalent technical certifications (desirable)
- Relevant site HSE or safety certifications
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