IT Support II
$74,880–$83,200 year
On-siteSan Diego, California, United States
Job Summary
Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end-user hardware, software, network, and technology issues while escalating complex problems as appropriate. Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, and peripherals. Maintain user accounts, system access, and endpoint configurations using Active Directory and Microsoft Entra ID. Support IT infrastructure activities, including workstation deployments, software installations, system updates, and technology asset lifecycle management. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service. Identify and recommend process improvements that enhance Service Desk efficiency, end-user support, and IT operations.
Required Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience
- 3+ years of IT support, Service Desk, or technical support experience
- Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications
- Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration
- Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity
- Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities
- Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices
- #LI-Onsite
Desired Qualifications
- CompTIA A+, Network+, Microsoft, or related certifications preferred
- Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred
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