IT Support II
On-siteAmarillo, Texas, United States
Job Summary
Provide help desk support, manage work orders, and deliver excellent customer service to internal users. Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware across Windows, iOS, and Android platforms. Troubleshoot basic network and connectivity issues using remote tools, monitor designated systems, and escalate issues when necessary. Maintain physical and software access security standards while assisting employees with technology training. Document procedures, solutions, and recurring product issues. Stay current on emerging technologies and IT best practices. Schedule: Monday–Friday, 7:00 AM to 6:00 PM local time, with occasional weekend overtime.
Required Qualifications
- 3+ years of IT support experience
- Strong troubleshooting skills across hardware, software, and basic networking
- A proactive, problem-solving mindset and genuine interest in tackling IT challenges
- Strong communication and interpersonal skills
- Ability to follow and maintain established security policies and procedures
- Willingness to travel occasionally
- Must be able to lift and carry up to 50 pounds
- Must be comfortable managing multiple priorities, meeting deadlines, and performing detailed technical work
Desired Qualifications
- Ability to utilize AI tools to assist with troubleshooting
- Familiarity with banking systems and security
- CompTIA A+, MCP, or similar certification
- Bachelor's degree in a related field
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