IT Support I
On-siteMontréal, Quebec, Canada
Job Summary
Manage daily IT support requests through the ticketing system and Slack channels, resolving password resets, account lockouts, and access issues with speed and care. Support employee onboarding and offboarding to create a smooth technology experience, while maintaining global hardware inventory including shipping, tracking, and physical equipment handling. Troubleshoot hardware, software, and network issues across Linux, Windows, and macOS environments, and maintain clear IT documentation to analyze recurring technical issues. Use AI tools responsibly to streamline repetitive work and share use cases to strengthen team practices. This role requires fluency in English and French, with on-site presence in Montreal five days per week.
Required Qualifications
- 1+ years of IT support experience or similar hands-on technical experience
- Good understanding of Mac and PC hardware
- Demonstrated ability to troubleshoot technical issues across hardware, software, and access needs
- Strong interpersonal and communication skills
- Collaborative mindset and ability to work well in a fast-paced, high-growth environment
- Demonstrate working knowledge of AI, and ability to apply AI tools and techniques that enhanced day-to-day work
- Fluency in both English and French
- Must be able to climb ladders
- Must be able to manage shipping of laptops
- Must be able to lift boxes weighing up to 50lbs
- Must be able to work from the office five days per week
Desired Qualifications
- Thirst for knowledge and continuous learning of new technology
- Maintain clear IT documentation and analyze recurring technical issues as needed
- Use AI tools responsibly to streamline repetitive work while owning the quality of outcomes
- Share AI use cases and learnings to strengthen team practices over time
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