IT Support Generalist

Job Summary

Required Qualifications

• •High School Diploma of GED equivalent
• •0-1 years IT experience
• •Demonstrable knowledge of basic of applications and problem-solving skills
• •Personal Credibility and Professional Integrity
• •Positive attitude, towards people and problem
• •Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• •Proficient communicator, including writing, speaking, editing, proofreading and computer skills
• •Above-par working capacity, to work in small and large projects with great attention to detail
• •Work effectively with staff in a team-oriented environment with a positive, can-do attitude
• •Adept in developing and maintaining strong relationships with management, staff, vendors, and clients
• •Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy
• •Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations
• •Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job
• •Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity
• •Respond adequately to inquiries or complaints
• •Write using standard convention in all languages required by the job
• •Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions
• •Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
• •Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.)
• •Use/interpret job related terminology, mathematical formulas, and functions effectively and efficiently
• •Deal with people beyond giving and receiving instructions maintaining effective working relationships
• •Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations
• •Be sensitive to cultural differences among individuals and groups of persons
• •Operate/use a variety of job specific office machines and other office equipment
• •Manage multiple high priority initiatives in a fast paced, highly technical environment
• •Successfully perform the planning, directing, reporting and administrative responsibilities of this position
• •Knowledge of organizational procedures and workflows – understanding how work moves through a company
• •Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‐standard software
• •Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally
• •Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information
• •Communication skills (written and verbal) – ability to convey information clearly and professionally
• •Time management and prioritization – balancing multiple tasks and meeting deadlines
• •Problem‐solving and critical thinking – analyzing issues and selecting appropriate solutions
• •Interpersonal and teamwork skills – building rapport and collaborating effectively with others
• •Attention to detail – producing accurate, error‐free work
• •Occasional travel
• •Pass a pre-employment drug screening
• •Have acceptable background check results
• •Obtain and maintain the appropriate clearance levels required
• •Be able to obtain access to military installations

Desired Qualifications

• •Experience with ticketing systems (preferred)