IT Support Engineer
On-siteGurugram, Haryana, India or Noida, Uttar Pradesh, India
Job Summary
Conduct L1–L2 technical support via Zendesk, triage and resolve tickets within SLAs while managing the support queue by priority. Deliver in-depth desktop support for Windows and macOS, provisioning devices through AutoPilot, Intune, and Jamf/Mosyle, and oversee the full laptop lifecycle including asset tracking. Administer Microsoft 365, Entra ID, and Exchange Online, handling onboarding/offboarding access, MFA, and conditional access across Teams, SharePoint, and OneDrive. Troubleshoot basic networking issues such as DHCP, DNS, and VPN, and coordinate with network engineers as needed. Maintain security and privacy standards, participate in incident response, and document knowledge base articles. Collaborate effectively with a remote IT team across time zones.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
- 3+ years of hands-on IT support in a corporate environment
- Strong experience with Windows and macOS support
- Proven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot)
- Mobile device management with Intune, Jamf, or Mosyle
- Scripting/automation with PowerShell
- Networking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting
- Experience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk)
- Fluent English
- 5 days per week on-site Gurugram office with 2 or more days at the Noida office
Desired Qualifications
- Relevant certifications
- Experience with Power Apps/Logic Apps
- Microsoft (MD-102/SC-900) certification
- Jamf 200/300 certification
- CompTIA A+/Network+/Security+ certification
- ITIL Foundation certification
- Apple ACSP certification
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