IT Support Engineer
On-siteFanling, North, Hong Kong
Job Summary
Monitor and maintain daily operations of the local office enterprise LAN/WAN network infrastructure across multi-floor environments. Assist in configuring, cabling, and troubleshooting Cisco switches, Meraki WiFi access points, and basic VLAN setups. Support day-to-day administration of FortiGate and Palo Alto firewalls, including routine policy updates, NAT rules, and VPN provisioning. Provide Tier-1 and Tier-2 technical support for network connectivity issues and assist end-users with daily connectivity queries. Keep physical cabling diagrams, logical topologies, and IT asset inventories accurate and up to date. Liaise with local ISPs and network service providers for routine maintenance, circuit installation, or outage reporting. Submit full resume, including salary and availability, via the provided link.
Required Qualifications
- Degree in Information Technology or a related discipline
- 2 - 3 years of hands-on experience in IT network support
- technical helpdesk/support experience within System Integrators (SI) or large companies
- Basic understanding of networking concepts (TCP/IP, VLAN, Subnetting, Routing)
- fundamental Cisco iOS CLI commands
- Hands-on exposure to or basic knowledge of Fortinet FortiGate firewall administration and policy management
- Cisco CCNA
- Good command of spoken Cantonese
- basic operational English
Desired Qualifications
- Higher Diploma / Associated Degree
- CCNA and good network experience
- Basic familiarity with wireless networking (e.g., Cisco Meraki)
- Basic exposure to cloud environments (e.g., AWS)
- Fortinet NSE 4 certification
- Willingness to learn
- good problem-solving mindset
- a proactive team player
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