IT Support Engineer TW
On-siteTaipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Support technology users and resolve complex hardware and software issues across Windows, iOS, and OSX environments while maintaining strict security confidentiality. Prioritize multi-tasking demands and independently troubleshoot difficult technical problems within a fast-paced setting. Provide high-level customer service and collaborate with the team to deliver end-to-end business process support. Work outside normal business hours to address emergency incidents. Requires three years of technology support and customer service experience, proficiency in English and Cantonese, and the ability to operate in a demanding environment.
Required Qualifications
- Proactive, good communication, problem-solving, planning, and organization skills
- Ability to multi-task and prioritize
- Basic knowledge of the end-to-end business processes in the functional areas assigned
- Ability to work independently, as well as collaboratively, within a team
- Problem-solving skills for difficult to complex issues
- PC hardware & software technical knowledge and ability to continuously learn while operating in a fast-paced, demanding environment
- Must be able to maintain a high level of confidentiality due to issues of security
- Deliver and demonstrate a high level of customer service
- Demonstrated in-depth familiarity with Windows operating systems, PC hardware/software, and TCP/IP LANs
- Demonstrated operational familiarity with iOS and OSX
- Demonstrated initiative, be a self-starter
- 3 years supporting technology in a fast-paced environment
- 3 years customer service experience
- Able to work outside normal business hours for emergency issues
- Proficiency in both English and Cantonese
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