IT Support Engineer (Tier 2)
Remote · Dublin, Leinster, Ireland
Job Summary
IT Support Engineer (Tier 2) responsible for supporting client endpoint devices and on-premise & cloud infrastructure, end-user on-site support, Exchange & M365 issues, backup solutions, and interactions with 3rd parties. Deliver proactive ticket resolution within SLAs, manage major incidents end-to-end, contribute to information security, assist in evaluating new technologies, and develop system/user documentation. Includes ad-hoc remote/internal project work and potential travel as required. Strong client-facing communication, documentation, and collaboration with staff to maintain a positive client experience.
Required Qualifications
- Minimum of 2-3 years’ experience in a helpdesk/IT support role
- Hands on (demonstrable) experience with Microsoft Azure, VMware ESX Server, or Hyper-V
- Exchange & M365 experience
- Technical Certifications (Microsoft, VMware) or equivalent experience
- Setup, operation and troubleshooting of TCP/IP networking
- Exposure to Business Continuity and Disaster Recovery
- Excellent Client facing skills
- Excellent organizational skills and exceptional attention to detail
- Strong communication, interpersonal skills and ability to lead by example
- High level of flexibility, enthusiastic, willingness to learn and develop
- Willingness to travel, if required
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