IT Support Engineer (Tier 2) - NJ
$55,000–$75,000 year
On-siteLakewood, New Jersey, United States
Job Summary
Provide Level 2 help desk support for Windows, macOS, and mobile devices while administering Microsoft 365 environments including Exchange Online, SharePoint, Teams, and OneDrive. Configure networking components across SonicWall, Meraki, and UniFi hardware, and manage endpoints using Intune and Windows Autopilot. Assist with IT projects such as on-site hardware installations, network setups, and cloud deployments, utilizing ITSM tools to maintain accurate documentation. Participate in occasional after-hours/on-call support and provide client training on IT best practices. Requires 2+ years of IT experience, Level 2 desktop support skills, and ability to travel 15% of the time. Available for rotating on-call shifts.
Required Qualifications
- 2+ years of IT/help desk experience in a professional environment
- Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
- Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
- Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
- Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
- Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
- Experience using at least one ITSM/ticketing tool
- Strong communication skills for providing technical updates directly to clients in a support context
- Authorized to work in the United States
- Able to travel to client sites approximately 15% of the time
- Available for after-hours/on-call support on a rotating schedule
Desired Qualifications
- Bachelor's degree in Computer Science or an IT-related field
- Experience using Windows Autopilot for device provisioning and deployment
- Experience configuring email authentication/security records (SPF, DKIM, DMARC)
- Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
- PowerShell scripting experience
- Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101
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