IT Support Engineer (Tier 2) - NJ
$55,000–$75,000 year
On-site · Lakewood, New Jersey, United States
Job Summary
Level 2 help desk/IT support engineer role supporting Windows/macOS and mobile endpoints, administering Microsoft 365 (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive), configuring/troubleshooting networking (DNS/DHCP/VLANs/VPN/firewall) on SonicWall/Meraki/UniFi, managing Intune and Azure AD, configuring SPF/DKIM/DMARC, ITSM/ticketing, on-site hardware installations, cloud deployments, and after-hours/on-call support with ~15% travel; emphasis on proactive issue remediation and client relationships.
Required Qualifications
- 2+ years of IT/help desk experience in a professional environment
- Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
- Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
- Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
- Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
- Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
- Experience using at least one ITSM/ticketing tool
- Strong communication skills for providing technical updates directly to clients in a support context
- Authorized to work in the United States
- Able to travel to client sites approximately 15% of the time
- Available for after-hours/on-call support on a rotating schedule
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