IT Support Engineer
On-siteDublin, Leinster, Ireland
Job Summary
Provide technical assistance for computer systems, hardware, and software by responding to queries via in-person, email, Slack, or ticketing systems. Run diagnostic programs, isolate problems, and implement solutions for Stripe employees, contingent workers, and vendors while troubleshooting macOS, Chrome OS, iOS, and peripherals. Support critical SaaS tools including Google Workspace, Slack, Zoom, JIRA, and Confluence, and manage office technology such as printers and Zoom Rooms. Facilitate new hire onboarding, laptop provisioning, and fleet upgrades, while maintaining IT asset management records and updating internal documentation. Participate in on-call rotations as required by the business.
Required Qualifications
- 2+ years of experience in IT HelpDesk
- strong working knowledge of Apple systems and software
- strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- strong working knowledge of Atlassian systems (JIRA and Confluence)
- understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
- Able to independently manage and prioritize workload and projects
- outstanding interpersonal and communication skills
- empathetic, humble, and possess a strong focus on customer service
Desired Qualifications
- Master's degree preferred
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