IT Support Engineer (South Africa) - Remote
$14,000–$24,500 year
RemoteSouth Africa
South AfricaRemoteFull Time$14,000–$24,500 yearMid LevelBachelors DegreeSmall
Full TimeMid LevelBachelors DegreeSmall
Job Summary
Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues. Administer Microsoft 365, Azure Active Directory, and Windows Server environments while investigating system performance and root causes. Troubleshoot VPN, DNS, DHCP, and TCP/IP connectivity problems and support backup and disaster recovery processes to ensure business continuity. Maintain accurate technical documentation and liaise with third-party vendors for complex resolutions. Manage UK business hours remotely with a full-time schedule.
Required Qualifications
- 2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role
- Strong experience administering Microsoft 365 and Windows Server environments
- Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently in a remote team environment
- Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues
Desired Qualifications
- Experience with database troubleshooting
- Cybersecurity awareness and best practices
- Experience supporting SaaS platforms or insurance software applications
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