IT Support Engineer
On-siteArlington, Virginia, United States or Rosslyn, Virginia, United States
Job Summary
Provide Tier 1 and Tier 2 technical support for employees across Windows and macOS environments, provisioning and troubleshooting laptops, desktops, mobile devices, and peripherals. Manage user accounts, licensing, and security policies within Microsoft 365 while supporting identity and access management via Okta, MFA, and Single Sign-On. Monitor endpoint compliance, perform hardware inventory, and troubleshoot networking issues involving Wi-Fi, VPN, DNS, and DHCP. Assist with firewall administration, SaaS application onboarding, and create IT documentation and standard operating procedures. Escalate complex issues and contribute to security initiatives, patch management, and process automation projects.
Required Qualifications
- 2+ years of experience in an IT support, Help Desk, Desktop Support, or IT Operations role
- Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and user management
- Experience supporting and managing macOS devices in a business environment
- Familiarity with Mobile Device Management (MDM) solutions for endpoint administration
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking
- Basic understanding of firewall concepts, network security principles, and access control
- Experience with endpoint management, software deployment, and device lifecycle management
- Strong troubleshooting skills across hardware, operating systems, and cloud applications
- Excellent customer service, communication, and organizational skills
- Ability to prioritize multiple requests while maintaining attention to detail
Desired Qualifications
- Experience with Microsoft Intune, Kandji, or other MDM platforms
- Experience with Microsoft Entra ID (Azure AD) and identity management
- Familiarity with endpoint security platforms such as Microsoft Defender for Endpoint, CrowdStrike, or SentinelOne
- Experience supporting cloud-first or hybrid environments
- Experience with enterprise Wi-Fi and firewall platforms (SonicWall, Palo Alto, Cisco Meraki, or similar)
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals
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