IT Support Engineer (Remote — West Coast Hours)
$85,000–$115,000 year
RemoteUnited States
Job Summary
Create an intuitive technology environment for the Pomelo Care team by serving as primary IT support coverage during West Coast hours. Manage onboarding and offboarding processes, including account provisioning, device shipping, and recovery. Implement security policies across Okta, Slack, and Google Workspace to protect patient data. Support Apple hardware lifecycle using MDM tools like Iru or Jamf for a distributed workforce. Work independently to anchor coverage for the back half of the day while maintaining strong end-user communication. Join a growing IT team at a mission-driven startup focused on accessible virtual care for women and children.
Required Qualifications
- 2+ years of experience in an IT support/operations role
- Strong customer service and communication skills
- Success both when working independently and within a team
- Experience administering systems like Okta, Google Workspace, Slack, etc.
- Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce
- Must work 8:00am–5:00pm Pacific
- Must be available for west coast hours
- Must be able to work remotely (US)
- Must be able to work from NYC and/or SF offices
Desired Qualifications
- Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
- Experience with Slack-based IT ticketing tools
- Experience with security and compliance platforms like Vanta or Drata
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