IT Support Engineer

IT Support Engineer to maintain company infrastructure, resolve technical issues, and provide support to employees both locally in Surbiton and remotely for clients. Responsibilities include telephone and email support for internal users, Microsoft 365 user administration, onboarding/offboarding (Starters/Movers/Leavers), backup administration and testing, incident logging and escalation, documenting IT procedures, assisting with technology infrastructure and software projects, managing support requests, conducting client meetings and system demonstrations, and providing remote support for clients regardless of location. Required skills include Windows 11, Microsoft 365/Exchange, Active Directory, DNS/DHCP/TCP/IP, VMware/Hyper-V, Cisco networking (switches/firewalls), virtualization, remote access tools, and strong communication and time-management abilities; candidate should be able to work under pressure with a customer-focused attitude and have experience in IT support across 2nd/3rd line levels.