IT Support Engineer
On-siteLehi, Utah, United States
Lehi, Utah, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Monitor support requests via Slack and promptly acknowledge or resolve issues, escalating complex cases as needed. Manage outstanding tickets using internal software to ensure timely closure and clear communication. Provide first-line troubleshooting for Apple and Windows desktops/laptops, printers, fax machines, A/V equipment, and SIP phone systems. Assist with employee onboarding and offboarding, including hardware setup, software installation, and account configuration on Okta. Maintain an accurate inventory of company hardware. This role supports our Lehi, UT office with occasional travel to Burley and Twin Falls, ID.
Required Qualifications
- Experience troubleshooting issues with MacOS & Windows desktops and laptops
- Familiarity configuring and troubleshooting issues with printers, fax machines, scanners, and A/V equipment
- Experience with or willingness to learn how to support SIP soft and hard phones
- Must have a sense of urgency and willingness to quickly respond to requests for help
- Be detail oriented to properly track requests for help and manage them to completion
- Must have good communication skills and enjoy working with and serving other people
- Be naturally curious about technology, how systems works, and enjoy troubleshooting issues
- Ability to research (using online resources) and find answers to support questions
- This job is primarily M-F, but there may be instances where you will need to respond to an urgent need over the weekend
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